Restocking Fee

A 20% restocking fee may apply to all returned purchases.  All freight costs paid by customer.

  • Condition, Packaging and Content: There are no refunds on any items that have been tampered with, have signs of wear or use, or are without original carton. Returns must be complete with original packaging, including accessories and documentation such as owner’s manual, warranty card, software, quick start guides and so forth, otherwise a re-stocking fee will be charged.
  • Use a Traceable Shipping Service and Insure Your Return: Place your RA form inside your return package using a traceable method and insure for the value of your purchase in the event of theft or damage. You are solely responsible for your purchase until your return arrives at our premises. Please keep your tracking number as proof of delivery back to Wind Over the Earth and have it available if you have any questions for us.

Shipping and Insurance

Shipping and insurance costs are non-refundable.

Free Shipping

If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund.

Non-Refundable Items

While most items are available for return, the following items are excluded:

  • Special Order Items – Items that are non-stocking and require special ordering
  • Personal items – Items that require intimate contact with the body during use, including in-ear headphones and microphone windscreens
  • Custom built cabling, mic input panels and stage boxes
  • Software
  • Computers
  • Hard Drives
  • Recording Master Tape
  • Studio furniture, racks and chairs
  • Items shipped via freight

There are no refunds on any items that have been tampered with, have signs of wear or use, or are without original carton. Shipping and insurance costs are non-refundable. Returns must be complete with original packaging, including accessories and documentation such as owner’s manual, warranty card, software, quick start guides and so forth. Please contact 303-443-9822 FOR FURTHER INFORMATION.